The Community YMCA

Welcome Center Opener 5am-9am

US-NJ-Redbank
8 months ago
ID
2017-1070
# of Openings
5
Category
Entry Level

Overview

Under the direction of the Associate Director of Member Services, the Welcome Center Opening Associate is responsible for all procedures related to the enrollment of members and program participants, registering for programs, answering telephone and responding to member questions. The Welcome Center Opening Associate, from 5am-9am, is responsible for all procedures related to the validation of membership or verification of established sign-in procedures for all members, program participants and non-members entering the facility. As an essential function of this position, the individual must be able to communicate, teach and model the YMCA values to members, program participants and the public.

Responsibilities

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Build relationships with members; help members connect with one another and to the YMCA. Greet people as they enter and leave the facility. Address members by name.
  • Comply with YMCA admissions procedures ensuring all members provide membership cards, group check-in, AWAY members check-in and guests sign in prior to entering building. All member interactions will occur while standing.
  • Answer the telephone per communication standards and answer all phone inquiries, referring callers to appropriate Director or staff when needed.
  • Conduct tours and complete tour cards for all prospective members, answer questions and distribute brochures and other written materials as requested
  • Enroll members and program participants according approved procedures.
  • Ensure accurate data entry and proper processing of new member information into membership database.
  • Learn membership database and achieves a level of proficiency on the system.
  • Distribute towels to those entitled to towel service.
  • Listen to and react to member concerns. Take ownership of questions or concerns until answers are given or member is referred to another staff member who can assist.
  • Follow all CYMCA policies and procedures.
  • Keep the Associate Director of Member Services appraised of situations requiring his/her attention.
  • Attend trainings, seminars and meetings as required.
  • Service Excellence: Embrace and adhere to service excellence standards; provide outstanding service to the members and other constituents.
  • Close out and prepare deposits per approved procedures.
  • Adhere to policies related to boundaries with youth. Complete required abuse risk management training. Follow mandated abuse reporting procedures, including reporting suspicious or inappropriate behaviors and policy violations.
  • Perform other job-related duties as requested and necessary.

YMCA Competencies:

  • Accept and demonstrate the Y’s values.
  • Support Annual Campaign.
  • Build rapport and relates well to others.
  • Demonstrate a desire to serve others and fulfill community needs.
  • Work effectively with people of different backgrounds, abilities, options and perceptions.

Qualifications

  • Minimum age of 18.
  • Possess a high school diploma or GED.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.
  • Excellent interpersonal and organizational skill.
  • Be available to work peak and off-peak hours.

Working Conditions - Busy customer service center, with moderate to heavy telephone volume, and moderate to heavy foot traffic.

Physical Demands - While performing the duties of this job, the employee is regularly required to stand 4 hours at a time, walk up and down stairs and provide tours of the facility.

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