Under the direction of the Associate Director of Member Services, the Welcome Center Associate is responsible for all procedures related to the enrollment of members and program participants, registering for programs, answering telephone and responding to member questions. The Welcome Center Associate is responsible for all procedures related to the validation of membership or verification of established sign-in procedures for all members, program participants and non-members entering the facility. As an essential function of this position, the individual must be able to communicate, teach and model the YMCA values to members, program participants and the public.
Working Conditions - Busy customer service center, with moderate to heavy telephone volume, and moderate to heavy foot traffic.
Physical Demands - While performing the duties of this job, the employee is regularly required to stand 4 hours at a time, walk up and down stairs and provide tours of the facility.