The Program Support Worker assists program staff on covering supervised visits, provide transportation to clients for program related appointments, coordinate pick up and drop off of cars for vehicle repairs.
Available a minimum of 3 evenings per week or 2 evenings and one weekend day.
Conduct all assigned visits on assigned dates.
Coordinate visit coverage with other staff.
Establish visit parameters with all parties involved.
Provide transportation to family members who require it as directed.
Supervise visits according to level of supervision required, the exception being emergency bathroom breaks.
Document activity and interaction between family members during visits and provide copies to DCPP caseworkers within 5 business days of visit.
Document all client contact in the client record within 5 business days of the contact.
Complete program paperwork in a timely manner including end-of-month paperwork, weekly schedules, vehicle log/maintenance, expense forms, and evaluation forms.
Complete all record keeping according to CYMCA and DCF standards.
Attend all mandatory trainings.
Participate in all DCF and CYMCA meetings.
Maintain a safe driving record.
Report any abuse/concern of abuse immediately to a live person at DCP&P or police.
Abide by proper car seat laws, rules and regulations.
Ensure assigned vehicle has routine maintenance, updated registration and insurance.
Coordinate pick up and drop off of cars for vehicle repairs.
Contribute time and effort towards the Annual Campaign.
Demonstrate proficiency in the use of the Electronic Health Record
Relationship Building: Ability to build relationships with staff, families, and DCP&P workers; Ability to creative a positive and supportive atmosphere for learning and relationship-building; Proven track record of working effectively with people of different backgrounds.
Communication: Writes in a clear, concise, and logical fashion to ensure understanding; Tells stories of the Y’s cause and impact in the community; Listens actively by asking open ended questions.
Decision Making: Learns from experience and applies what is learned to new situations; Makes sound decisions/judgments based on input from others, data, and feedback.
Project Management: Possesses superior organizing ability; Clarifies performance goals and expectations; plans and organizes work responsibilities.
Quality Results: Delivers a high-value experience to children and families served; Monitors own performance against standards and takes quick and appropriate actions to stay on course
A Bachelor’s Degree in a related human service field
Must possess excellent interpersonal, communication and writing skills
Must be physically able to lift small children and car seats
Demonstrated high level of cultural competence, sensitivity and responsiveness