The Community YMCA


    Job Locations US-NJ-Oceanport
    Posted Date 2 weeks ago(4/9/2018 11:03 AM)
    # of Openings
    Entry Level
  • Overview

    Under the direction of the Oceanport Pool Manger, the Welcome Center Associate is responsible for all procedures related to the enrollment of members and program participants, registering for programs, answering telephone, responding to member questions, and concession stand operations including food preparation and service. The Welcome Center Associate is responsible for all procedures related to the validation of membership or verification of established sign-in procedures for all members, program participants and non-members entering the facility. As an essential function of this position, the individual must be able to communicate, teach and model the YMCA values to members, program participants and the public.


    • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
    • Build relationships with members; help members connect with one another and to the YMCA. Greet people as they enter and leave the facility. Address members by name.
    • Comply with YMCA admissions procedures ensuring all members provide membership cards, group check-in, and guest sign in prior to entering building. All member interactions will occur while standing.
    • Answer the telephone per communication standards and answer all phone inquiries, referring callers to appropriate Director or staff when needed.
    • Conduct tours and complete tour cards for all prospective members, answer questions and distribute brochures and other written materials as requested.
    • Enroll members and program participants according approved procedures.
    • Ensure accurate data entry and proper processing of new member information into membership database.
    • Learn membership database and achieves a level of proficiency on the system.
    • Listen to and react to member concerns. Take ownership of questions or concerns until answers are given or member is referred to another staff member who can assist.
    • Follow all CYMCA policies and procedures.
    • Keep the Pool Manager appraised of situations requiring his/her attention.
    • Attend trainings, seminars and meetings as required.
    • Service Excellence: Embrace and adhere to service excellence standards; provide outstanding service to the members and other constituents.
    • Close out and prepare deposits per approved procedures.
    • Adhere to policies related to boundaries with youth. Complete required abuse risk management training. Follow mandated abuse reporting procedures, including reporting suspicious or inappropriate behaviors and policy violations.
    • Perform other job-related duties as requested and necessary.


    Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

    Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

    Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

       Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.



    • At least 16 years of age.
    • The Community YMCA New Team Member Orientation (within 10 days)
    • Blood Borne Pathogen Training (within 10 days)
    • YMCA Child Abuse Prevention (within 10 days)
    • Food Service Training (before first day of work)

    Working Conditions - Busy customer service center, with moderate to heavy telephone volume, and moderate to heavy foot traffic. Concession stand sales and food preparation and service.

    Physical Demands - While performing the duties of this job, the employee is regularly required to stand 4 hours at a time, walk up and down stairs and provide tours of the facility.

    The Community YMCA will not discriminate against any applicant for employment based on age, race, gender, color, religious creed, national origins, sexual orientation, criminal record, mental illness, handicap, disability, marital status or any other legally protected status pursuant to relevant federal, state and local laws.

    The Community YMCA requires a background check, substance abuse screening, and proof of legal authorization to work in the United States as a condition of employment.


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