Under the direction of the Oceanport Pool Manger, the Welcome Center Associate is responsible for all procedures related to the enrollment of members and program participants, registering for programs, answering telephone, responding to member questions, and concession stand operations including food preparation and service. The Welcome Center Associate is responsible for all procedures related to the validation of membership or verification of established sign-in procedures for all members, program participants and non-members entering the facility. As an essential function of this position, the individual must be able to communicate, teach and model the YMCA values to members, program participants and the public.
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Working Conditions - Busy customer service center, with moderate to heavy telephone volume, and moderate to heavy foot traffic. Concession stand sales and food preparation and service.
Physical Demands - While performing the duties of this job, the employee is regularly required to stand 4 hours at a time, walk up and down stairs and provide tours of the facility.
The Community YMCA will not discriminate against any applicant for employment based on age, race, gender, color, religious creed, national origins, sexual orientation, criminal record, mental illness, handicap, disability, marital status or any other legally protected status pursuant to relevant federal, state and local laws.
The Community YMCA requires a background check, substance abuse screening, and proof of legal authorization to work in the United States as a condition of employment.